StarCare CX
Experience Excellence, Every Time
Here To Serve Every Need
Proactive Partnership
- Quarterly on-site visits with your leadership team
- Customized roadmap development
- Regular workflow optimization
- Continuous staff training and support
Guaranteed Response
- 1-hour contact response time
- 3-hour on-site response when needed
- 24/7 Help Desk availability
- Regular system updates and maintenance
Predictable Experience
- Known pricing structure
- Defined service deliverables
- Regular performance reports
- Annual software updates
Customize Your Coverage
System Monitoring
- 24/7 uptime monitoring
- Proactive issue detection
- Real-time alerts
Maintenance Services
- Code testing
- Battery maintenance
- System preventative care
Enhanced Support
- Extended labor coverage
- Parts coverage
- Monthly data reviews
Training & Development
- Hardware certification
- Workflow optimization
- Staff training programs
Data Analytics
- Proactively focus on your system’s data to identify issues and opportunities for improvement
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Provide tools beyond those provided by the original manufacturers to optimize our support
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Option to provide a single pane of glass to consolidate information to eliminate silos
Our Services
Clinical Alarm Management
Too many alarms create noise and stress. We help you cut through the chaos with our alarm-analytics-as-a-service. Together, we’ll create a quieter, more efficient environment where nurses can focus on what matters most – patient care.
Fall Prevention
Patient falls are preventable. Our implementation of the Tailored Interventions for Patient Safety (TIPS) methodology has helped hospitals dramatically reduce falls and injuries. We’ll work with you to create a customized approach that fits your facility.
Patient Experience Design
Great patient experiences don’t happen by accident. Our evidence-based rounding playbook helps you build trust, enhance communication, and improve safety across your facility. Best of all? You’ll see measurable results that prove the impact.
Rauland Enterprise Onsite Deployment
As the world’s leading Rauland integration company, we bring you the best in nurse call technology. But we don’t just install it – we ensure it works seamlessly with your workflows and supports your team’s needs.
Why Choose StarCare CX?
We don’t just maintain your systems – we help you get the most out of them. Our proactive approach means fewer disruptions, better performance, and more time for you to focus on what matters most. With flexible service options and predictable pricing, you can create the perfect support package for your needs.